Question 1

What is an FAQ section?

Accepted Answer

An FAQ section can be used to quickly answer common questions about your business like "Where do you ship to?", "What are your opening hours?", or "How can I book a service?".

Question 2

What’s the best way to see sea life in Puerto Aventuras?

Accepted Answer

Without a doubt, it's with Calypso Charters. Our private catamaran takes you beyond the crowds to the region’s top snorkel spots, where you’ll experience the reef in comfort and style. It’s the most peaceful and personalized way to see sea turtles, reef fish, and more—all under the guidance of our experienced crew.

Question 3

What should I bring on my charter?

Accepted Answer

We recommend bringing:
 • Biodegradable sunscreen
 • A light cover-up or extra layer (it can get breezy at sea)
 • Motion sickness relief if you're prone to seasickness (Dramamine or similar)
 • Tip money for the crew (10% is the recommended rate and appreciated)
Everything else? We've got you covered.

Question 4

What don’t I need to worry about?

Accepted Answer

With Calypso Charters, you can leave the planning to us. We provide:
 • Towels
 • Bilingual guides
 • Safety equipment
 • Transportation options (available upon request)
 • A commitment to ecological and social responsibility

Question 5

Where are you located?

Accepted Answer

We operate out of Marina Puerto Aventuras, just south of Playa del Carmen in the heart of the Riviera Maya.

Question 6

Do you operate in Cozumel?

Accepted Answer

No, we currently operate exclusively within the Playa del Carmen jurisdiction and do not offer trips to Cozumel.

Question 7

Can you pick us up in Cozumel?

Accepted Answer

Unfortunately, we do not offer pick-up or service from Cozumel. Our private charters depart from Puerto Aventuras only.

Question 8

Does the reservation include food and drinks?

Accepted Answer

Yes. Every charter includes a freshly prepared meal by our onboard chef, along with premium beverages and a curated menu.

Question 9

Do you provide towels?

Accepted Answer

Yes, no need to pack your own—we provide soft, high-quality towels for all our guests.

Question 10

Is the tip included?

Accepted Answer

No. Gratuity is not included in the charter price. Guests typically leave around 10% of the total as a tip for the crew.

Question 11

What kind of marine life can we see while snorkeling?

Accepted Answer

You may spot sea turtles, stingrays, vibrant reef fish like sergeant majors, and other beautiful species in the Mesoamerican reef system.

Question 12

Do you offer transportation?

Accepted Answer

Yes, we offer round-trip transportation for an additional fee. Please inquire during booking.

Question 13

Is this activity safe for children?

Accepted Answer

Absolutely. We welcome guests of all ages and provide life jackets for children and adults alike.

Question 14

What if I don’t like the menu?

Accepted Answer

No problem at all. We offer a full menu of additional options and can tailor your meal based on your preferences.

Question 15

Do you have vegetarian options?

Accepted Answer

Yes, we do. Vegetarian meals are available and can be selected during the booking process.

Question 16

Can you provide gluten-free meals?

Accepted Answer

Yes, we are happy to accommodate gluten-free diets. Just let us know in advance and we’ll make the necessary arrangements.

Question 17

Do you provide snorkel gear?

Accepted Answer

Yes. Snorkel equipment is included, and we have sizes available for all guests.

Question 18

Is this activity safe for pregnant women?

Accepted Answer

Yes, the charter itself is safe. However, we do not recommend snorkeling for pregnant guests. Participation is at your discretion and your own responsibility.

Question 19

How long are the charters?

Accepted Answer

We offer private sailing experiences of 3,4, 5, or 8 hours. Each includes food, drinks, snorkeling, and the stunning beauty of the Riviera Maya.

Question 20

What forms of payment do you accept?

Accepted Answer

We accept:
 • Cash (USD or MXN)
 • All major credit cards
 • PayPal

Question 21

Are there any extra fees for paying with a card?

Accepted Answer

Yes, there is a 3% surcharge when paying with a credit card or PayPal.

Question 22

Is there a dock fee?

Accepted Answer

Yes. There is a mandatory $15 USD dock fee per person, payable on the day of your charter.

Question 23

Can I bring a DJ?

Accepted Answer

No, we do not allow DJs onboard. However, our sound system is available and we’re happy to help you create the perfect playlist for your charter or allow you to connect your own device and/ or playlist.

Question 24

Do you offer fishing onboard?

Accepted Answer

No, we specialize in luxury leisure and snorkeling experiences. Fishing is not permitted on any of our charters.